In the application, the client is given a report on each competitor separately. Here we present some conclusions.
What are the options to place an order?
By phone, via e-mail, through the order form and the callback form.
Completeness of information
They answered questions selectively, some even ignored messages from the site, that is, the site was derelicted and the forms on the site were not working. When corresponding by mail, I often had to ask the same question a couple of times because it was not answered.
In the case when they did not respond to a message by mail / form, we had to call, some numbers were not working. Asked to contact another manager / promised to call back (and did not call back). The issue of prices was also often ignored, but some companies dropped their price lists without any problems. Vicoseli had the best and most convenient service.
After I left the number, they called back on the phone and offered to communicate via viber. It was much more convenient and faster than communication by mail. Moreover, only they answered all the questions asked. When there was no suitable fabric, to the question of what to replace, some advice based on the product, for example, Clover and Digital Textille, the rest simply threw a list of fabrics that were available.
The fastest way to order turned out to be ordering by phone, some managers asked questions and advised, the rest simply answered questions briefly, but in general, it was faster than ordering by email.
Response rate and speed
Vicoseli can be noted in the speed and frequency of responses, the rest responded slowly and infrequently. During the day. Again, the fastest and most convenient way to communicate was through messengers and calls. It was nice that Maximum asked me which of the messengers is convenient for me to communicate, no one else did this.
Possibility to get fabric and print samples
In general, free samples of fabric were available from all companies. But there was no free printing on a meter of fabric anywhere.
Therefore, in Clover, due to the impossibility of printing on a meter, I had to order only a free sample of fabric. Socium Plus excelled, they offered free samples along with an order to print on a meter of fabric.
Print price m2. Print technology (sublimation\digital)
Sublimation printing price varies from 4 to 9 dollars per 1m2.
Digital printing - from 7 to 22 dollars, depending on the volume of printing.
Help with layout
Free help in layouts in all companies, except for Vicoseli (they charge 300 UAH for pre-printed preparation of the layout), was patterning, after which they sent a photo of how it would look on the fabric, it was useful. More serious services of the designer were paid, and even they were not remembered at all. Basically, they just suggested what needs to be changed, and also indicated the size of the pattern, which was also useful. None of the companies helped to correct the layout.
Payment is mostly pre-press, but DiJet and Pechatnik print without prepayment, as soon as they are ready. Basically, all companies work with payment by card, except for Vicoseli - they have payment by invoice.